The agent that picks up when no one else will.
Vorel answers your phone and your WhatsApp, books the appointment, and writes it straight into your CRM. It works the calls your team can't get to, in your customers' language, around the clock.
Tap the orb and talk to the agent.
What one Vorel agent holds, measured across live pilots
One screen for every call, case, and booking.
Operators don't babysit a bot. They open the console, read what came in overnight, and step in only where the agent flagged something.
142 conversations have come in today with 124 resolved without a human, and 18 open cases are still awaiting attention. 38 of today's conversations converted to new leads, which is worth following up on. No flags or sync issues are active, so the queue is clean to work through.
A live demo of the real operator console. Click the menu to explore it.
A provider, not a toolkit.
Three capabilities, each verifiable in your own dashboard within the first day of the pilot.
Deterministic tool use.
Every integration is typed, scoped, and replayable in staging before it ships. The agent fires the calls you compiled. It can't invent one.
stripe.refund · 124 ms · auditedNative CRM writes.
Not a webhook wrapper. Every call leaves a clean, auditable record in the field your team already reads.
Salesforce · HubSpot · Zendesk · SnowflakeHandoffs are first-class.
When a person takes over, they get the transcript, the recommended next step, and the customer record already open.
transcript + next step + open recordEnterprise-grade where it actually counts.
The phone is where mistakes cost the most. Vorel runs on the lines you can't afford to get wrong: in your infrastructure, on your data, with a record of everything it did.
Deploy in-VPC or on-prem · BAA available on request · data residency in the US, EU, and Asia-Pacific.
Runs in your cloud
Deploy in your own VPC on AWS, GCP, or Azure. Or go fully on-prem via a signed Helm bundle for regulated environments.
Your data stays yours
Every call writes straight into the CRM your team already opens. Nothing is copied into a shadow data layer you have to rent back to read.
Sub-second, with an SLA
p50 under 1.2s and p95 under 1.9s on voice, backed by credits that issue automatically when a call misses the number in your contract.
Every action audited
The agent fires only the tool calls you compiled: typed, scoped, replayable in staging, and logged to an audit row on every single call.
It hands off with the whole story.
The agent reads the record, books the slot, and logs the call. When something needs a person, the handoff brings the transcript, the next step it recommends, and the customer record already open, with the SLA clock running.
Nobody says “let me transfer you” and starts over. Whoever picks up is already caught up.
Every channel. Every language.
Calls, WhatsApp, and the chat on your site, all answered around the clock in whatever language your customer speaks. A person only steps in when the agent decides one should.
Voice
Your real inbound number. Natural turn-taking, barge-in, and replies in under two seconds.
A managed WhatsApp Business line. Full threads, media, and templates.
Web chat
A widget on your own site. Same agent, same memory as the phone line.
Not a black box. A screen for every job.
The console our operators actually use, walked through four ways. Every view here is a real surface in the product — the morning brief, the live call, the grade, and the dollars.
Walk in to a brief, not a backlog.
Vorel reads everything that came in overnight and writes a plain-English brief: what resolved on its own, what's still open, and what converted to a lead. You start the day caught up instead of digging through a queue.
- Resolved vs. open at a glance
- Today's leads, bookings, and flags
- Regenerate the brief any time
124 of 142 conversations resolved without a human. 18 cases still need you, and 38 conversations converted to new leads overnight. The queue is clean to work through.
Step into any call, already caught up.
Voice and chat transcribe live, in 40+ languages. Jump into a call to whisper to the agent, speak to the caller, or take over — and the operator copilot drafts the next reply with the full customer record open beside it.
- Whisper, speak, or take over mid-call
- Copilot suggests the reply and next step
- Every turn written back to your CRM
Every answer graded before it ages into a complaint.
A monitor scores each conversation for grounding, coherence, sentiment, and repetition. An unsupported price or invented fact gets flagged the moment it happens — and you can author your own pass/fail rubrics in plain English.
- Hallucination grader on every turn
- Custom QA rubrics, no code
- MOS, escalation rate, response latency
The hours and dollars it took off your plate.
Every resolution rolls up into deflection, staff-hours saved, after-hours coverage, and cost per resolved case — the numbers a buyer or your own finance team can act on, each with the reason it counted.
- Deflection and resolutions, daily
- Hours saved + after-hours coverage
- Cost per resolved case
We replaced our overnight queue. Vorel picks up on the second ring and closes the ticket before the customer hangs up.
Compliance the buyer actually reads
- SOC 2 Type II
- ISO 27001
- ISO 42001
- HIPAA + BAA
- GDPR · UK GDPR
- EU AI Act
- PCI DSS 4.0
ISO 42001 and the EU AI Act sit in the same row as SOC 2 here on purpose. Compliance for AI is the same conversation as compliance for software, and your security review should not be a 90-day detour. Trust Center
The next call doesn't have to go to voicemail.
Book a thirty-minute demo. We point Vorel at one of your real numbers on the same call, so you hear it handle a live conversation, not a canned script. Median time from signed contract to first live call is forty-three minutes.
- 43m
- Signed contract to first live call.
- 87.4%
- Tier-1 resolution, no handoff.
- 24/7
- It never goes to voicemail.